Payment Policy

 

Last updated: Feb 9, 2026

 

At Gem Portal Solutions, we aim to provide a secure, smooth, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, payment security, and related terms.

 

1. Accepted Payment Methods

We currently accept the following payment options:

• Credit Cards (Visa, MasterCard, RuPay, etc.)
• Debit Cards
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Wallets (as supported by the payment gateway)
• Cash on Delivery (if available)

 

2. Payment Processing

All payments made on our website are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store or process your card, UPI, or banking details on our servers.

 

3. Pricing & Currency

All product prices listed on the website are in Indian Rupees (INR), unless stated otherwise. Prices are inclusive of applicable taxes unless mentioned separately.

 

4. Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation via email and/or SMS. If the payment fails but the amount is debited, it will be automatically refunded by the payment provider within the prescribed timeline.

 

5. Failed or Pending Payments

In case of a failed or pending transaction, please do not attempt multiple payments immediately. If the amount is debited without order confirmation, contact our support team with transaction details for assistance.

 

6. Cash on Delivery (COD)

Cash on Delivery may be available for select locations and order values. We reserve the right to enable or disable COD for certain orders based on internal verification and delivery feasibility.

 

7. Refunds & Cancellations

Refunds for cancelled or returned orders will be processed to the original payment method used at the time of purchase. Refund timelines may vary depending on the payment provider and bank policies.

 

8. Payment Security

We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any unauthorized transactions caused due to factors beyond our control.

 

9. Fraud Prevention

We reserve the right to cancel or hold orders suspected of fraudulent activity. Additional verification may be required before order processing.

 

10. Policy Updates

Gem Portal Solutions reserves the right to modify this Payment Policy at any time. Updates will be posted on this page with the revised date.

 

11. Contact Us

For any payment-related queries or concerns, please contact us:

Email: info@jewelsity.shop

Website: www.jewelsity.shop